America's Customer Service Institute has named News Corp Australia's digital marketing agency News Xtend winner of its 2019 international service excellence award.
The customer service team of the year category award was presented to the business that displays the highest standard of customer service. News Xtend was considered for the award after winning the Customer Service of Australia's 2019 customer service team of the year (medium) in November.
The judging process included a process of application, presentation, interviews and a site visit at News Xtend's Sydney office. CSIA chief executive Christine Churchill said judges were impressed the team's dedication to customers, focus on problem solving and accountability, and demonstrated consistent application of best practice in customer management and outcome delivery.
Managing director of News Corp Australia's SMB division Emma Fawcett said the award was testimony to News Xtend's results-driven, customer-first approach. "We don't just see customers as numbers," she said.
"We set out with an ambitious goal to become the best customer service team in Australia and our customers can now know that they're dealing with the best in the world."
The recognition tops off a big 2019 for News Xtend, named APAC 'breakout star of the year' by Microsoft in May, and also honoured by Google and the education technology business Learnix.
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